Privacy policy

Effective Date: October 1, 2025

Witchsey LLC (“Witchsey,” “we,” “our,” or “us”) is committed to safeguarding your personal and spiritual privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use www.witchsey.com (the “Platform”), whether as a vendor, buyer, or visitor.

By using Witchsey, you consent to the practices described in this policy. If you do not agree, please refrain from using the platform.

1. Information We Collect

1.1. Personal Information

When you create an account, make a purchase, or register as a vendor, we may collect:

  • Full name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Profile photo or avatar (optional)

  • Birthdate (optional)

  • Preferred pronouns (optional)

1.2. Payment Information

All payments are processed by third-party payment providers (e.g., Stripe).
We do not store full credit card or banking details, but we may receive:

  • Confirmation of successful or failed payments

  • Limited billing data for transaction tracking

1.3. Usage Data & Device Information

When you use the site, we automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Log and session data (pages viewed, time on site, actions taken)

  • Referring URLs

  • Cookies and similar tracking technologies

1.4. Communications

If you contact us via support@witchsey.com or info@witchsey.com, we retain:

  • Your message

  • Associated contact information

  • Any attachments provided

2. How We Use Your Information

We use your data for the following purposes:

  • To fulfill and deliver orders

  • To process payments securely

  • To allow communication between buyers and vendors

  • To verify your identity and eligibility (especially for vendor applications)

  • To provide customer support

  • To customize your experience and preferences

  • To prevent fraud and enforce our Terms of Use

  • To send account or platform-related communications

  • To send occasional marketing emails (you may opt out at any time)

3. Sharing of Information

We respect the sanctity of your data. We do not sell or rent your information.
We only share data under the following conditions:

  • With payment processors (to complete purchases)

  • With shipping providers (to deliver your orders)

  • With customer support platforms (for communication)

  • With law enforcement or regulators, if legally required

  • With third-party services used to operate and improve Witchsey (e.g., analytics tools, email providers)

All vendors are responsible for the privacy of buyer data obtained through Witchsey and may not use it for off-platform marketing or sharing without explicit buyer consent.

4. Data Retention

We retain your information for as long as:

  • Your account is active

  • Required to provide you services

  • Needed to comply with legal obligations

  • Necessary to resolve disputes or enforce policies

You may request account deletion at any time by contacting support@witchsey.com.
Some data may be retained to fulfill regulatory requirements.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain data uses (e.g., marketing)

  • Request a copy of your data in portable format

To exercise these rights, email support@witchsey.com.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain sessions

  • Remember user preferences

  • Analyze traffic and behavior

  • Deliver relevant content

You may manage your cookie preferences in your browser settings.
Blocking cookies may affect your experience on the site.

7. International Users

Witchsey is based in the United States but may be accessed globally.
By using the platform, you consent to your data being stored and processed in the U.S. and other locations where we or our service providers operate.

8. Third-Party Services

This policy does not apply to third-party websites or services linked from Witchsey.
Please review their policies separately before interacting with them.

9. Security

We use encryption, access controls, and secure servers to protect your data.
However, no system is completely immune from breach, so we encourage secure password practices and vigilance when sharing personal information online.

10. Children’s Privacy

Witchsey is not intended for use by children under 18 without parental supervision.
We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. You’ll be notified of major updates via:

  • Email

  • In-site notification

  • Updated date at the top of this page

Your continued use of Witchsey after updates constitutes acceptance of the new terms.

12. Contact Us

We are here to support your privacy, security, and sovereignty.

For any questions, concerns, or data access requests, contact us:
📩 support@witchsey.com
📩 info@witchsey.com

Support Hours: Monday–Friday, 8 AM – 5 PM EST
Emails received outside of business hours will be answered the following business day.