Fees & Payment Policy

Effective Date: August 1, 2025
Last Updated: October 1, 2025

This Witchsey Fees & Payment Policy (“Policy”) outlines all financial terms, payout practices, fee structures, and payment obligations applicable to vendors (“you,” “your,” “Seller”) who sell products or services on the Witchsey marketplace, operated by Witchsey LLC (“Witchsey,” “we,” “our,” or “us”).

By selling on Witchsey, you agree to abide by this Policy in its entirety. This Policy forms part of the broader Terms of Use and Seller Agreement.

1. Listing Fees

Witchsey does not currently charge listing or renewal fees.

  • Fee: $0.00 per product listing

  • Scope: You may list up to 100 qualifying products or services, subject to platform and category restrictions.

  • Changes: Witchsey reserves the right to implement listing fees in the future with at least 30 days’ advance written notice.

2. Commission (Platform Service Fee)

Witchsey collects a commission on each completed transaction as compensation for platform services including order processing, infrastructure, customer communication tools, seller protection, and marketing.

  • Rate: 5% of the total transaction amount, including the item price

  • Platform USPS Shipping: When using Witchsey built-in shipping there is a $0.30 per order Label and tracking fee.

  • When Applied: At the time of sale

  • How Collected: Automatically deducted before payout

This commission supports platform maintenance, customer support, community events, and continuous improvements.

3. Payment Processing Fees

Payments are processed through a third-party gateway (e.g., Stripe). Processing fees are charged per transaction and collected directly from the order total before payout.

  • Rate: 3.00% of the transaction total + $0.30 USD per transaction

  • Responsibility: The Seller bears this cost; Witchsey does not retain this fee

  • Non-refundable: This fee is non-refundable, even if a transaction is later canceled, refunded, or disputed

International vendors may be subject to currency conversion and additional fees charged by the payment processor.

4. Payout Timing & Eligibility

Payouts are issued on a delayed release basis to ensure transaction finality and reduce fraud and dispute risk.

  • Standard Payout Release: 8 calendar days after the order is marked as delivered (via tracking or buyer confirmation).

  • Payout Frequency: Payments are processed in batches and disbursed to your linked bank account on a rolling basis.

  • Payout Method: Only via the payment method currently approved and integrated by Witchsey (e.g., Stripe Connect).

Orders without valid tracking or buyer receipt confirmation may be delayed or held pending manual verification.

5. Reserve Holdback Policy

To protect the integrity of the marketplace and mitigate dispute, fraud, or chargeback risk, Witchsey may apply a temporary hold (reserve) on a percentage of your funds.

  • Standard Reserve Amount: 1% to 5% of each transaction total

  • Use of Reserve: Used to cover refunds, chargebacks, or dispute-related platform costs

  • Release Timing: The withheld reserve is returned to you after the close of the return/dispute window as defined in your Shop Policies (minimum 7 calendar days unless stated otherwise)

Reserve policies may be adjusted based on your shop’s age, performance, or risk rating.

6. Shipping Fees & Miscalculations

Witchsey integrates with third-party shipping APIs to calculate shipping fees in real time at checkout. However, due to rapid changes in carrier rates, dimensions, and regional rules, miscalculations may occur.

Vendor Responsibility:
It is the vendor’s responsibility to ensure their package dimensions, weights, and shipping profiles are accurate and up to date.

If a discrepancy occurs between the calculated shipping fee and the actual shipping label cost:

  • Witchsey will notify the vendor of the difference.

  • The shipping overage will be deducted from the vendor’s commission for that order.

Example:
If you undercharge shipping by $3.60 due to an incorrect weight, that $3.60 will be deducted from your total payout on that order.

Tip: Review your shop’s shipping profiles regularly, especially when carriers update their rate charts.

7. Refunds and Disputes

In the event of a buyer refund, cancellation, or chargeback:

  • Platform commission is reversed only if the refund is 100% of the order total.

  • Payment processor fees are non-refundable.

  • Refunds are deducted from your available or future balance.

  • If your account has insufficient funds, a negative balance will be created and must be paid within 15 days.

If a chargeback is filed, you may be asked to provide order documentation. Witchsey reserves the right to withhold funds or recover losses from any account exhibiting elevated chargeback risk.

8. Negative Balances & Payment Obligations

You are responsible for keeping your account in good standing.

  • If your account accrues a negative balance due to refunds, disputes, or unpaid fees, you must pay the balance within 15 days of notice.

  • Unresolved balances may result in:

    • Account suspension

    • Delay or withholding of future payouts

    • Referral to collections or legal recovery processes

You agree to receive invoices and billing notices electronically.

9. Tax Responsibility

Witchsey does not withhold, remit, or file taxes on behalf of Sellers unless expressly required by law.

  • You are solely responsible for determining whether you owe sales tax, VAT, or income tax on your earnings.

  • You must comply with all local, state, federal, and international tax laws applicable to your sales and income.

  • Where required by law, Witchsey may provide tax documentation (e.g., 1099-K) to you and appropriate agencies.

10. Fee Transparency & Statements

All applicable fees, deductions, reserves, and payouts are viewable in your vendor dashboard under Account → Sales Reports.

All fees (commission, payment processing, shipping corrections, and reserves) are automatically deducted at the time of transaction. Your final payout reflects net earnings after deductions.

Vendors are responsible for:

  • Keeping bank details up to date

  • Resolving negative balances within 15 days

  • Responding to any fee disputes or notices in a timely manner

Failure to comply may result in temporary account holds or shop suspension.

Witchsey is not responsible for reconciling your personal or business books—please maintain your own business records.

11. Fee Policy Modifications

Witchsey reserves the right to amend this Policy, including fee rates, payout schedules, or reserve requirements.

  • Notice: At least 30 days’ advance notice will be provided via email and/or in-platform message for material changes.

  • Your Responsibility: Continued use of the Platform after notice constitutes acceptance of updated terms.

12. Contact for Billing & Payment Inquiries

For any questions about fees, billing, payout delays, or account disputes, contact us:
📧 support@witchsey.com — Vendor billing support
📧 info@witchsey.com — General platform or account inquiries

Business Hours: Monday – Friday, 8 AM – 5 PM EST
Emails received after hours will be responded to the next business day, in order of urgency.